01
Tourism
Supporting destinations and tourism organisations with research, customer journey design and clearer digital experiences.
Who We Work With
Working with organisations that serve people.
Logan Reed is particularly interested in organisations where customer, visitor or user experience plays an important part in the service being provided.
This includes work across tourism, heritage, culture, hospitality and public services, as well as other organisations looking for support with research, customer journeys or digital design and management.
02
Heritage
Helping heritage organisations understand their visitors and make information, journeys and digital content easier to use.
03
Museums
Looking at how visitors plan, arrive, explore and engage, then identifying practical ways to improve the experience.
04
Visitor Attractions
Reviewing the visitor journey from first enquiry to after the visit, with a focus on clarity, ease and consistency.
05
Hospitality
Helping hospitality businesses better understand their guests and improve customer journeys across physical and digital touchpoints.
06
Cruise & Maritime
Supporting cruise and maritime organisations with guest research, journey reviews and practical digital improvements.
07
Culture & Arts
Working with theatres, galleries, festivals and cultural organisations to understand audiences and improve how people engage.
08
Public Services
Helping make services, information and digital journeys clearer and easier for the people who need to use them.
Beyond sectors
The right fit matters more than the industry.
Logan Reed may also be able to support organisations outside these sectors. The important starting point is a clear challenge involving customers, visitors, users or a digital service that could work better.
Start a Conversation
Let's design something better, together.
Whether you want to understand your audience more clearly, improve a customer or visitor journey, redesign a process or develop a new experience, the best place to begin is with a conversation.
Tell us what you are working on, what is not working as well as it should, or what you would like to create. We will start by listening.
Have a project, challenge or idea in mind?
Let's explore what could be improved, created or delivered together.
Research · Strategy · Design · Delivery